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The collected data is for the use of Euro Disney Associés S.C.A. for the purposes of managing your mydisneyland account and your request for information. You have the right to access and correct your data, by notifying Euro Disney Associés S.C.A., Direct Marketing Department, BP 100, 77777 Marne La Vallée Cedex 04 - France

Contact Us

Need more information about our deals? Got some pre-stay queries? Want to request a quote or make a booking? All this information is available by telephone only - just give us a call on +33 1 60 30 60 53 (International call rate apply. Cost may vary according to network).
If you have practical questions about your stay, don't forget to take a look at our FAQ or join the community over on our official forum to share your hints and tips.

BEFORE YOUR VISIT

  • PRICES & BOOKING


If you need a quote,  information about booking or our offers, or have any other queries prior to your stay, please contact our Booking Office on:

+33 1 60 30 60 53*
*International call rate apply. Cost may vary according to network.

Booking Office opening hours (Paris time):
Monday to Friday: 9am to 8pm
Saturday: 9am to 7pm
Sunday: 10am to 6.30pm 


  • MANAGE YOUR BOOKING 
If you have any queries or wish to confirm, change or cancel a booking you have already made, please contact our Customer Relations team on the telephone number provided on your confirmation letter. In the event of a claim that has not received a satisfactory solution within 45 days, you have the possibility to refer to the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and  procedure of referral can be found on its website: http://www.mtv.travel. For resolution of disputes relating to online transactions, you may check the platform made accessible by the European Commission at the following address: http://ec.europa.eu/odr/
  • DISABILITIES, ILLNESSES, ALLERGIES 

If you have any specific queries about bookings/stays for Guests with disabilities or food allergies, please use the form available here.

For all other queries, please give us a call on 

+33 1 60 30 60 53*
*International call rate apply. Cost may vary according to network.

AFTER YOUR VISIT


Need more information about our deals? Got some pre-stay queries? Want to request a quote or make a booking? All this information is available by telephone only - just give us a call on +33 1 60 30 60 53 (International call rate apply. Cost may vary according to network).
If you have practical questions about your stay, don't forget to take a look at our FAQ or join the community over on our official forum to share your hints and tips.

  • MAIL ORDER

If you wish to order products (cuddly toys, dressing-up costumes, etc.) you spotted in one of our shops during your stay and/or you would like to ask a question about how our mail order service works, please use the form available here.

  • DISNEY SHOPS’ AFTER-SALES SERVICE
If you wish to contact our after-sales service team about an item you purchased in one of our shops, please use the form available here or send an e-mail to dlp.sav@disney.com. In the event of a claim that has not received a satisfactory solution within 45 days, you have the possibility to refer to the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and  procedure of referral can be found on its website: http://www.mtv.travel
  • POST-STAY COMPLAINT
If your stay has already come to an end and you have comments you would like to share with us, please use the form available here or send an e-mail to dlp.guest.communication@disney.com. In the event of a claim that has not received a satisfactory solution within 45 days, you have the possibility to refer to the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and  procedure of referral can be found on its website: http://www.mtv.travel. For resolution of disputes relating to online transactions, you may check the platform made accessible by the European Commission at the following address: http://ec.europa.eu/odr/

OTHER SUBJECTS

  • PRIZES AND PROMOTIONAL ITEMS


If you are looking for prizes and/or promotional items, unfortunately Disneyland® Paris is unable to help as we have no promotional items or prizes available to send out to Guests. 


  • CORPORATE EVENTS AND BUSINESS SOLUTIONS

If you wish to organize a group trip to Disneyland® Paris, make changes to an existing group booking, make comments or ask us questions, please click here.
If you have any queries about our business solutions, please take a look at our dedicated website.


  • RECRUITMENT
If you wish to consult the Disneyland® Paris job offers or submit an application, please take a look at our dedicated website.

Contact us form

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Reason for contacting us


As Disneyland® Paris receives many similar demands each day, we are unable to grant any such request. In attempting to maintain a fair position for all, this is the unfortunate stance we must hold.

This section is intended to answer questions regarding bookings/visits for guests with disabilities or those suffering from food allergies. If your request does not concern any of the above categories, please contact us at the following number +33 1 60 30 60 53
(International call rate apply. Cost may vary according to network.)

This section is intended to answer questions regarding practical information on our parks and hotels. If your request does not concern any of the above categories, you can visit the information section "FAQ".

For any request regarding our offers, quotes or bookings, we kindly invite you to visit our online reservation system available through the web home page on or to contact our Reservation Office at the following number +33 1 60 30 60 53 (national call rates apply).

N.B The personalised quote service by email is not available via this form.


Updating your contact details


The collected data is for the use of Euro Disney Associés S.C.A. for the purposes of your request for information. You have the right to access and correct your data, by notifying Euro Disney Associés S.C.A., Direct Marketing Department, BP 100, 77777 Marne La Vallée Cedex 04 - France
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